Get real-time help for your Comfort Plan applications directly through the portal. Our live support team is here to help you with underwriting and the install submission quickly.
Step-by-Step: Opening a Chat
To reach the Comfort Plan team, follow these simple steps:
Launch Chat: Click the orange "P" icon in the lower-right corner of your portal.
Start Message: Select "Send us a message".
Select Program: When prompted for Program Type, choose "Comfort Plan"
Choose Your Queue: Select the support queue that best fits your needs, such as Sales Support, Install Support, or Admin Support.
When to Use Live Chat?
Need help with underwriting? Select the Sales Support to connect with our underwriting team for help with:
Credit Applications
Identity Verification
Title Verification
ACH set up
Clear Facts Disclosure
Need help with the Installation Package? Select the Install Support queue to connect with our QC team for help with:
Install package submission
Rejections
Need help with your organization settings? Select the Admin Support queue to connect with our Account Operations team for help with:
Changes to your organization settings
Licensing
Market compliance requirements
Funding details
Support Hours (EST)
Our team is available to assist you during the following hours:
Monday – Friday: 9 AM – 11 PM
Saturday: 11 AM – 7 PM
Sunday: 11 AM – 4 PM
For support on the go, you can also text "INSTALLER" to 888-531-3327 (SMS) or 980-272-0985 (WhatsApp).